Outsourcing your IT processes to a Managed Service Provider (MSP) is a great idea. But to benefit the most from an MSP, it is essential that both the parties are on the same page regarding requirements and deliverables. With an accurate Managed Services Agreement outlining the services provided by MSP, clients can build realistic expectations while covering the MSPs against liabilities. While creating a Managed Services Agreement, there are certain things which you shouldn’t miss out; let’s go through them in detail.